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Vocalcom Launches Next-generation Contact Center Software To Radically Enhance Customer Experiences

Submitted by: Vocalcom

2014-01-11 00:01:20

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Vocalcom Contact Center Software has best-in-class capabilities delivered with simplicity to radically enhance sales effectiveness and customer experiences with limited IT support

Paris, France (OPENPRESS) Vocalcom introduced its next-generation of contact center software solutions to meet the real-time demands of a rapidly evolving customer service environment. The new solutions — which include innovations in mobile and social engagement, and rich customer interaction to create meaningful, real time customer connections and power optimal customer experiences — can help businesses more effectively manage customer experiences in an always-on world. These advancements drive improvements in customer satisfaction, agent productivity, and cost-savings throughout contact center operations. The new release of Vocalcom contact center software allows you to deliver revolutionary customer service from anywhere, anytime, on any device.

Vocalcom contact center software has superior capabilities delivered with simplicity to power optimal customer experiences, faster and more efficient customer service, with limited IT support. An all-in-one contact center software that allows you to call, email, chat, tweet, text, and post from one place. It comes with best-in-class routing, visual IVR, powerful dialer and much more. In contrast to conventional contact center software, you are freed from the ongoing expense and headaches of running and maintaining IT infrastructure for contact center software.

Faster Customer Service - Happier Customers
Contact center software designed to engage with your customer across every channel, over any device and touchpoints—and by so doing, provide smarter and more effective multi-channel customer service while reducing operational costs through efficiency gains. No other contact center software provides this kind of easy, efficient access to a complete customer view and rich-communications.

About Vocalcom
Vocalcom is a leading provider of customer contact center software solutions, bringing the power of rich, real-time customer interaction and and exciting new capabilities to thousands of customers worldwide. With over 3,500 customers in 41 countries, Vocalcom orchestrates more than 10 billion customer interactions every year. Vocalcom helps enterprise power optimal customer experiences that radically improve sales effectiveness and customer experiences. Across every channel and over any device, Vocalcom is changing the game, powering optimal customer experiences with unmatched speed, simplicity and manageability.

For more information visit http://www.vocalcom.com or call 1-888-622-5266.




Contact Info

Vocalcom
Phone: +1 888 622 5266
Website: http://www.vocalcom.com



Release Info

Metro Area: ALL REGIONS (Including International) Read More from this Metro Area
Country: United States Read more from this Country
Industry: Communications Equipment Read more from this Industry
Press Keywords: contact center software, call center software, call centre software, call center applications, call center solutions, call center systems, mobile customer engagement, social customer engagement, contact center software solution, cloud call center, cloud contact center, hosted call center, hosted contact center
Press Company: Vocalcom
Press Site: http://www.vocalcom.com




 


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