Messages Plus Answering Service Integrates Specific Cell Phones Into Message Delivery Methods
Submitted by: Messages Plus Answering Service
2008-12-30 00:00:32
Each brand cell phone has different characteristics where a universal method of message delivery is sometimes not compatible across the board because of varying screen size, maximum character display, and other variables. Messages Plus Answering Service uses unique protocols for message delivery specifically tailored to different brands of cell phones.
Message Plus Answering Service has announced a new sales training program to keep up with the various changes in technology and features that are abundant in the answering service industry. Messages Plus President, Cecile Williams, stated that new features are being offered on a weekly basis, which makes knowledge of the products and services an ongoing necessity for her sales staff. "With all of the different options available, the sales staff needs to educate, and I emphasize the word educate, the consumer", Williams said.
The answering service has many available options that can vary based on the end users needs and capabilities. There is even a difference in message delivery methods based on which cell phones clients use. Clients who use the Sony Ericsson Xperia X1 have different options for message delivery than those using the Samsung Instinct, LG Vu, or the BlackJack 2 with Windows Mobile 6. Message delivery methods can vary greatly between an LG enV2, Motorola Z9, Motorola V950, the BlackBerry Curv, or an Apple iPhone. Keeping ahead of the technological curve is the secret in helping to best utilize all of the available technology in customer communication between the answering service and the client.
Most consumers do not utilize the technology available on most cell phones and PDA's. The same can be said for most call centers and answering services. By not knowing how to use these features, the answering service is often not delivering the features that can help run a business more efficiently. In fact, often times the answering service may be taking extra steps and adding additional unnecessary costs to the end user.
"We are always trying to offer the best service to our customer's at the most affordable price. If we aren't using our technology to its fullest, then we are hurting our customers by charging them extra for our inadequacies as a viable answering service. Eliminating a step in the messaging process can mean hundreds or thousands of dollars in savings each year depending on the clients call volume," said Cecile Williams, president of Messages Plus Answering Service.
As part of a requirement and focus on using technology to its fullest, the Message Plus technology department not only follows the latest trends in cellular phone technology, but also understands and examines the user manual for each device. Any features of any significance are then tested to see if additional features can be integrated into the Messages Plus answering service format. At which point the features are then offered to existing clientele who may utilize that particular cell phone or PDA. Lastly, the sales staff is briefed and copied on the features unique to each cell phone, making their job easier and the potential customer's experience enhanced.
While the answering service and call center industry changes, Messages Plus has been able to adapt to these changes while keeping the core focus on good old fashioned customer service. The marriage between staying on the edge of technology coupled with that of hiring and training the best possible candidates is what keeps Messages Plus the leader in answering service and call center services in the United States.
Contact Info
Messages Plus Answering Service
Phone: 1-800-776-4448
Website: http://www.messagesplus.com
Messages Plus Answering Service
1317 3rd Avenue # 100
New York, NY 10021
