National Cooperative Bank Chooses TRC Interactive To Deliver Online Fraud Prevention Training
Submitted by: TRC Interactive, Inc.
Harrisburg, PA (OPENPRESS) August 17, 2010 -- National Cooperative Bank, Federal Savings Bank has selected TRC Interactive, Inc., the nation's leader in interactive financial institution training, to deliver First Line of Defense ~ Fraud Detection and Loss Prevention ChallengeTM, an online interactive experiential exercise for banks and credit unions that helps keep their staff sharp, focused and alert to the latest scams.
Each individual challenge in First Line of DefenseTM is a simulation that replicates the transaction experience. It's up to the learner to decide if the transaction being presented to them is legitimate or fraudulent. Participants become more vigilant to potential fraudulent items through the practice they receive. While all participants ultimately are presented with the same Challenges, the Challenges are randomized so that no one person experiences them in the same order.
First Line of DefenseTM is updated quarterly with new interactions. Challenges can be taken quickly and on the branch floor in order to minimize the time staff needs to be away from their primary responsibilities. First Line of DefenseTM delivers a consistent training experience for all employees and promotes higher retention through the use of proven adult learning principles and highly interactive learning experiences.
For more information about First Line of Defense ~ Fraud Detection and Loss Prevention ChallengeTM, or to find out how TRC Interactive can customize any training program for you, log onto www.trcinteractive.com or call 800.222.9909.
About National Cooperative Bank, Federal Savings Bank:
National Cooperative Bank, Federal Savings Bank was founded in 1988 and has remained one of Hillsboro's most progressive and trusted financial institutions. National Cooperative Bank, Federal Savings Bank has been committed to offering the residents of Southern Ohio the very best in customer service and financial security. National Cooperative Bank, Federal Savings Bank is a cooperative based bank that provides a wide variety of services and banking options for their customers. They value the personal attention they are able to provide their customers, and continually strive to improve their services to better meet their customer's growing banking needs. For more information, visit http://www.ncb.coop.
From online training to multimedia, from internet to intranet, from blended facilitation to self-instruction, from measurement to metrics, TRC Interactive has the strongest credentials in financial institution training today. As one of the most respected training organizations, TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.
About TRC Interactive:
For over 37 years, TRC Interactive has been helping financial institutions successfully train their employees by offering a variety of off-the-shelf and customizable online, classroom, blended, or virtual solutions to meet all training needs, including Teller, Compliance, New Accounts, Lending, Management, and Customer Service. TRC (www.trcinteractive.com) is located in Harrisburg, Pennsylvania with additional staff, project management, and media facilities in Buffalo, New York, and Pittsburgh, Pennsylvania.
If you would like more information on this topic, or to schedule an interview with Jay H Bowden, please call 800.222.9909.