A Complete Contact Center Solutions Delivered at redCloud Inc.
Submitted by: RedCloud
(OPENPRESS) June 12, 2012 -- Companies and businesses around the world are setting up contact centers in order to facilitate their customers and consumers with all the information that they require regarding the company's products and services. Contact centers carry out this process with the help of several communication channels such as telephone, email, fax, letter and online chat support on their websites. Usually contact centers have inbound queries or questions from the customers / consumers seeking help support.
However, today the situation has all changed. Enterprises and businesses are all expanding their reach to customers and consumers through contact centers with outbound campaign for sales and marketing activities. With a predictive dialer or a cloud hosted predictive dialer offered by redCloud, they can target their potential customers by conducting various outbound campaigns such as advertise their products and services; call their existing customers / consumers to inform and encourage them to enhance or upgrade their existing services; conduct various polls and survey, and much more.
redCloud is a Phoenix, Arizona based company offering web based dialer solutions to over more that 100 call centers as well as contact centers in over 70 countries. In addition to this, they provide a state of the art cloud predictive dialer system, which can reduce call center and contact center labor waste by up to 72%. Some of the benefits of redCloud's web or cloud based predictive dialer for contact centers are:
1. State of the art virtual intelligence that can successfully filter out answering machine, National Do Not Call Registered users, busy tone, fax tone, and much more
2. Competitive pricing offered as low as $16 per seat plus long distance
3. Can easily blend into existing contact center facility
4. Researched technology that reduces contact center labor wastage by up to 72%
5. Integrated CRM (Consumer Relationship Management) that can effectively and efficiently manage the customer / consumer information
6. Easy and simple to use system
7. Flawlessly manage outbound as well as inbound calls
8. And much more…
For more information, please visit: http://www.redcloudinc.net/ .