Improve Chances of Getting Hired and Promoted for Call Center Jobs
Submitted by: I-Newswire
Manila (OPENPRESS) May 18, 2012 - Call center jobs are quite the popular profession in developing countries nowadays. Because of high labor cost, many companies in developed countries are outsourcing specific tasks to developing countries in order to raise productivity and profitability for just a fraction of the typical labor cost. A single call center company can have thousands of agents working different shifts.
A call center job is a customer service-based profession done remotely with the use of a telephone or the computer. The job can either be inbound, wherein calls from clients come in, or outbound, wherein the call center agent makes calls to people. An outbound call center job is typically a telemarketing job. Call center agents act as representatives of the companies they're assigned to and are tasked to resolve customer complaints and issues usually with the help of a standard reply guide.
Many job seekers like the usually casual and laid-back environment of call centers. Since customer interaction is done through phone or e-mail, call center companies don't impose a strict dress code on its employees. There is, however, a high turnover rate of call center agents in this business. The job is highly performance-based. Quality customer service and customer satisfaction are the main objectives of call center jobs. Well-trained agents are sought after as they are more efficient and will be able to deliver.
With the proper training and skills, one can even become a home-based call center agent. Many people apply online with more freedom to choose the schedule they prefer, and work from home.
CallCenterCourse.com is a website that helps people interested in the customer service industry to gain the necessary knowledge and skills to become good support personnel. CallCenterCourse.com helps interested individuals prepare for a call center career and improve their chances of getting hired and getting promoted. The website features quite a number of helpful articles under various categories, including Call Center Resume; Call Center Interview Questions; Call Center Jobs: and Call Center Training.
Each category offers numerous articles and tips about call center jobs. For example, the Call Center Training category includes discussions on etiquette training, telemarketing skills, and how to start a call center home business.
One of the articles in the website stresses the importance of a positive attitude, explaining that a positive aura will shine through and draw the customer in. It also helps resolve conflict. The article also mentions how potential customers respond better to concise and straightforward answers.
Visit CallCenterCourse.com for more information and tips on how to become a confident, highly skilled and hirable call center agent.