CAI Announces November Seminars And Development Programs In Raleigh
Submitted by: MMI Public Relations
Raleigh, NC (OPENPRESS) October 21, 2011 -- Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, has announced the company's November 2011 schedule of training and development seminars. All courses will be held at CAI's Raleigh location at 2900 Highwoods Blvd., unless otherwise noted.
-"Interviewing for Success" is a half-day course outlining the benefits of strong interviewing techniques, which lead to successful hires, stronger internal teams and a competitive edge for your organization. Participants in the course will learn the four steps in a successful selection process, ways to avoid common interviewing errors, and strategies for handling difficult candidate responses. The course will take place on Tuesday, Nov. 1 from 1 p.m. until 4 p.m. For more information, visit http://bit.ly/aAH18N.
-"Workplace Laws for Managers and Supervisors" is a half-day course designed to help supervisors and managers develop a greater awareness of responsibilities relative to the complicated laws that govern the workplace. The course will focus on workplace laws, strategies to manage specific compliance situations and proper documentation procedures. The course will take place on Tuesday, Nov. 1 from 9 a.m. until noon. For more information, visit http://bit.ly/cny9bE.
-"Conducting Effective Performance Appraisals" is a half-day course evaluating the current processes organizations use for employee performance appraisals. Course participants will identify factors to evaluate performance, create an appropriate and effective development plan and break down the components of an effective performance appraisal. The course will take place on Wednesday, Nov. 2 from 1 p.m. until 4 p.m. For more information, visit http://bit.ly/cOTUwW.
-"Customer Service Excellence Certification Program" is an interactive two-day certification program focused on maximizing customer service skills and improving overall customer and business relationships. The course instructor will define and identify the benefits of customer service excellence, assess customer service skills and categorize the needs of both internal and external customers. The course will take place on Wednesday, Nov. 2 from 9 a.m. until 4 p.m., and Thursday, Nov. 3 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/bPWx8O.
-"Managing Problem Performance" is an interactive half-day course uncovering the strategies and tools needed in dealing with problem performances. Course participants will determine the difference between behavior issues and performance issues, identify the causes of poor performance, outline the components of a performance improvement plan and address the five steps to improving overall employee performance. The course will take place on Wednesday, Nov. 2 from 9 a.m. until noon. For more information, visit http://bit.ly/dAzTvH.
-"HR Assistant Certification Program" is a two-day certification program focused on the role of an organization's HR Assistant. Course participants will discuss communication styles, the impact of federal and state employment laws on the workplace, the legal impacts of record keeping and ways to identify harassments and policy violations. The course will take place on Tuesday, Nov. 8 from 9 a.m. until 4 p.m. and Wednesday, Nov. 9 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/cWw6Hh.
-"Team Leader Certification Program" is a two-day certification program focused on preparing team leaders to perform at their highest level. The course will outline the core tasks and responsibilities of team leaders, the strategies to effectively influence others and the different motivational factors for employees. The course will take place on Tuesday, Nov. 8 from 9 a.m. until 4 p.m., and Wednesday, Nov. 9 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/cHsA4n.
-"The Medical Side of Workers' Comp Reform" is a half-day program focused on the medical side of workers' compensation and providing employers with a new mindset and tools for cost-effectively managing workers' compensation. Course facilitators include Julia Dixon, attorney for Young Moore and Henderson, P.A., Matthew Keen, shareholder for Ogletree Deakins, Ted Sawyer, disability and absence management consultant, and Joseph J. Abriola, AIC, senior vice president of claims and managed care for Key Risk Management Services, Inc. The course will take place on Thursday, Nov. 10 from 9 a.m. until noon. For more information, visit http://bit.ly/oveMrF.
-"Communication and Conflict Resolution: Mastering the Key Skills for Working Effectively with Others" is a full-day course that will help participants build productive work relationships by utilizing effective communication skills and working toward collaboration. The course focuses on identifying conflict triggers, developing appropriate messaging to foster mutual respect and the importance of effective listening. The course will take place on Friday, Nov. 11 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/d7hjER.
-"Newly Appointed Supervisor Certification Program" is a two-day program helping first time supervisors and managers establish a strong foundation for success. Beginning with self-assessment, course participants will identify supervisory strengths and developmental opportunities, demonstrate the skills required to achieve collaboration and develop SMART goals for both the department and individual team members. The course will take place on Monday, Nov. 14 from 9 a.m. until 4 p.m., and Tuesday, Nov. 15 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/9TWV1s.
-"OSHA Outreach Training: 10-Hour Voluntary Compliance for General Industry" is a two-day course providing material and a regimented program approved by OSHA for the purpose of better training employers on the purpose of OSHA and the OSHA standards. Participants who complete the course will receive a completion card from the Southeastern OSHA Training Institute. The course will take place on Wednesday, Nov. 16 from 9 a.m. until 4 p.m., and Thursday, Nov. 17 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/bbAvQ3.
-"HIPAA, COBRA, ERISA: A 3-Day Course in 3 Hours" will explore the basics of HIPAA, COBRA and ERISA, and the covered entities for each. At the end of the course participants will be able to identify PHI covered entities, develop strategies for HIPAA compliance, administer mandatory notices and communications and outline the regulations of ERISA, including disclosure, reporting and fiduciary responsibilities. The course will take place on Thursday, Nov. 17 from 9 a.m. until noon, and 1 p.m. until 4 p.m. For more information, visit http://bit.ly/rglo5Q.
-"PHR/SPHR Cram for the Exam" is a full-day review session for participants studying to pass the PHR/SPHR exam. Review session will be instructed by David Siler, SPHR, GPHR, managing partner of Distinctive HR, Inc. The session will take place on Wednesday, Nov. 30 from 9 a.m. until 4 p.m. For more information, visit http://bit.ly/bimDAg.
"We are excited to announce the schedule for the upcoming November seminars in Raleigh," said Clarke. "Each program or course will provide professionals with an in-depth look at a specific topic, trend, regulation or rule and offer beneficial advice for organization and individual success."
- All events are open to both CAI members and nonmembers, unless otherwise noted.
CAI is a trusted resource for HR, compliance and people development. With locations in Raleigh and Greensboro, CAI is a membership-driven organization that helps North Carolina employers maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. For more information, please call (919) 878-9222 or visit http://www.capital.org.