Ytel Predictive Dialer Awarded To Help The 2012 US Political Season With Voice Broadcast Solutions
Submitted by: PR Marketer
Cheyenne, WY (OPENPRESS) July 27, 2011 - YTEL, the leading provider of enterprise call center software, today announced that a global marketing agency has selected Ytel's predictive dialer, voice broadcast, and sip trunking products to provide a unified platform for the companies 100 agents across three global contact centers.
Before switching to Ytel, the company had brand name premise-based equipment across 3 business units in the United States, Puerto Rico, and Europe. However the brand name equipment was expensive and time consuming to maintain. By choosing Ytel, the marketing agency was able to consolidate management of technology systems and lower total cost of ownership.
Ytel is able to provide sophisticated solutions to help multinational companies consolidate technology through use of the Ytel carrier network and patented customer acquisition systems.
The Ytel offering:
Routes incoming and outbound calls through the Ytel carrier network.
Licensed Cisco Certified Internetwork Experts (CCIE) on staff to troubleshoot and engineer solutions.
Multitude of service offering, including Predictive Dialers, Hosted Dialer, Voice Broadcast, and Sip Trunking
Is monitored 24/7/365 and serviced from its operation centers in the United States
Live Technical Support with customer satisfaction scores of over 90% (rated and monitored by a 3rd party)
As this customer enhances its enterprise call center capabilities with Ytel, the company is also gearing up for the 2012 United States Political season by providing "Get Out The Vote (GOTV)" Voice Broadcast solutions to companies political clients.
"Ytel has always been a great solution for marketing agencies. In fact, many of our team members have direct marketing experience from past positions at leading marketing firms. This experience has had a direct impact on the design and delivery of our technology providing our customer with solutions that are not only affordable but very competitive," said Paul Jarman, Ytel Director of Operations. "In addition, by combinging our marketing and creative teams with our engineering teams, our predictive dialer, voice broadcast, and SIP trunking solutions are both easy and powerful tools that can be deployed in our Cloud Based Telephone Carrier Network."